Ladys Vault Return Policy

We want you to love your Ladys Vault purchase. If you are not completely satisfied, you may return eligible items for a refund or exchange within 30 days from the date of shipment.

Returns & Exchanges Overview
Items must be returned in new, unused, and unwashed condition, with all original tags attached and in the original packaging. All returns must be initiated within the 30-day window.

Final sale items, including but not limited to items marked “Final Sale,” face masks, accessories, and gifted items, cannot be returned or exchanged.

How to Initiate a Return
To start a return, please visit our Return Portal. You will need your order number and email address. Follow the instructions to select the items for return and print your prepaid return label.

Repackage your items securely, attach the return label to the outside of the package, and drop it off at the designated carrier location. We recommend obtaining a drop-off receipt for your records.

Return Processing & Refunds
Once your return is received and inspected at our warehouse, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original payment method within a certain number of business days. Please note that shipping charges are non-refundable.

Exchanges
For exchanges, select the exchange option in our Return Portal. Exchanges are subject to product availability. If the item you wish to exchange for is unavailable, we will issue a refund for the returned item.

International Returns
International orders are subject to different return procedures and may incur additional duties and fees, which are non-refundable. Please contact our customer service team for instructions before returning an international order.

Damaged, Defective, or Incorrect Items
Please inspect your order upon receipt. If you receive a damaged, defective, or incorrect item, contact us immediately for assistance. We will provide instructions on how to return the item and arrange for a replacement or refund.

Return Status
You can track the status of your return through the Return Portal. An email confirmation will be sent once your return is processed.

Additional Policies
Ladys Vault reserves the right to refuse any return that does not comply with our policy. We are not responsible for return packages lost in transit without a carrier receipt. This policy applies to all purchases made directly through ladysvault.com.

For any questions not addressed here, please reach out for further assistance. Thank you for shopping with Ladys Vault.