Frequently Asked Questions

CONTACT US

For any inquiries, please feel free to contact our customer service team for assistance.

PAYMENT METHODS

We accept Visa, Mastercard, American Express, Discover, Apple Pay, ShopPay, PayPal, Affirm and Ladys Vault gift cards.

For most payment methods, the charge will be captured at the time of order placement.

INTERNATIONAL PAYMENTS AND DELIVERY

Ladys Vault ships to numerous countries and territories. For a list of available shipping countries and shopping currencies, please check the website’s region selector. If you are experiencing checkout issues, please contact Customer Service for support.

SHIPPING

We offer various shipping options for your convenience. You will see the available choices during the checkout process.

All orders are processed and delivered on business days, excluding holidays. We strive to process orders promptly to ensure timely delivery.

For security reasons, we are unable to ship orders to freight forwarders or P.O. Boxes.

RETURN POLICY

You can return your purchase for a refund within a specified period from the delivery date. All items must be in new, unused condition with all original tags attached. Final Sale items cannot be returned or exchanged.

If you wish to exchange an item, please place a new order on ladysvault.com and return your original item. We will notify you by email once your return has been received and processed at our warehouse. Returns can only be issued to your original method of payment.

You may find more detailed information in our complete return policy.

ORDER INFORMATION

You can check your order status by logging into your account on our website and viewing your order history. From there, you can view order details and track your shipment.

SHOPPING ONLINE

Sales tax is applied to orders based on the shipping destination, in accordance with local regulations. Tax calculations are determined by the state and county of the delivery address provided in your order.

Our online collection offers a wide selection of items. For specific inquiries about product availability, please contact customer service.

Once an order has been placed, we are unable to modify or cancel it, as we begin processing immediately to ensure swift delivery.

Promotional codes can be entered on the Shopping Bag page or during checkout. The discount value will be applied to your order total.

We offer price adjustments within a specific period after your order is placed for in-stock items. Please note that this does not apply to temporary promotions, flash sales, or items marked as Final Sale.

ACCOUNT INFORMATION

Creating a Ladys Vault account allows for faster checkout by saving your shipping and billing information. You can also create a Wishlist, track orders, and view your order history.

You can also choose to checkout as a guest without creating an account.

If you have forgotten your password, you can request a new one from the My Account page.

REPAIRS

Ladys Vault is pleased to address repairs for merchandise that has a confirmed manufacturing defect within a specified period from the date of purchase. Repairs resulting from normal wear and tear cannot be accommodated. Please contact customer service for guidance on any potential repair issues.

GIFTS

We offer digital gift cards that can be purchased online. You can choose to have the E-Gift Card emailed directly to the recipient.

Gift cards are accepted for online purchases. You can check your gift card balance through your account on our website.

COMMUNICATION

To subscribe to our newsletter for updates and offers, please enter your email address in the sign-up form on our website.

To unsubscribe from our marketing emails, please follow the link provided at the bottom of any email you receive from us.

You can also choose to subscribe to or unsubscribe from our promotional text messages. Standard message and data rates may apply.

Welcome offers are extended to new subscribers upon signing up. Exclusions apply; the offer is not valid on gift cards or specific collaborations and cannot be combined with other promotions.

SUSTAINABILITY

We are committed to responsible practices. You can learn more about our sustainability initiatives on our website.

We are happy to confirm that our products do not contain PFAS.

Do Not Sell My Personal Information

Your Privacy

When you visit ladysvault.com, we use cookies and similar technologies to enhance your experience, personalize content, and analyze site traffic. You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

Sale of Personal Data

In accordance with privacy laws like the California Consumer Privacy Act, you have the right to opt-out of the sale of your personal information to third parties. You can manage these preferences through our cookie consent manager or by contacting us directly.